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Information

Purchasing

All works are available to purchase unless marked 'SOLD' or 'NFS'

 

All prices quoted are the prices you pay, excluding Delivery

 

Delivery charges are not included in the price advertised and will be charged separately as appropriate. We can provide Quotations for overseas deliveries, as required, but these will not include Import or Customs Duty

 

If collecting artwork payment may be made by cash or PayPal

 

Works will only be released after funds have cleared

Buying Online

All artworks are Price on Application

 

Online purchases can be paid for using PayPal, works will only be released after the funds have been cleared 

 

To find out the price of these works or to purchase please identify the piece(s) by Number & Name and email us 

WebSite Images

Due to photographic & Screen variations, we cannot guarantee that images of works displayed on this website are a true representation of those works

 

Customers are advised to view all works in person prior to purchase, if possible.  We can supply further images upon request

 

It is recommended that you visit the Studio to purchase, this ensures that you are completely aware and familiar with the work prior to purchase

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HeldBack

If you see a piece online that you are considering purchasing you can activate ‘HeldBack’ for 30 days, to enable you to visit DJW Studio to view and approve the Work you wish to purchase, or indeed select another.  To activate 'HeldBack' simply email us to request indicating Number & Name(s) of Works required

 

You can withdraw the 'HoldBack' request at any time, or change your mind if you see something else you prefer, but do tell us as soon as possible so we can amend the online listing

 

If a piece, which you are interested in, is marked ‘HeldBack' please contact us and we will inform you immediately if the purchaser decides to withdraw or selects a different work

Delivery/Collection

We strongly recommend, where possible, that works are collected from the Studio this will ensure you are completely happy with the work, prior to completing the purchase, also more cost effective against packing and delivery charges

 

We do not normally arrange delivery and you are advised to secure your own carrier but, in extreme circumstances, we will endeavour to help with packing and delivery arrangements

When arranging transport we will ensure the parcel is signed for as complete and undamaged on collection, as any insurance claim must be undertaken through yourselves

 

If we have arranged to help with the delivery, all deliveries require a signature as 'proof of delivery'. It is also important that you check the package for damages prior to signing. If the parcel is damaged, please sign 'Received Damaged’

 

Note:   All insurance claims must be undertaken by yourselves

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Cancellation/Returns

If you wish to cancel your order:

 

You can notify us by email to before we have dispatched the goods to you or, where goods have already been received by you, by returning the Work to us in accordance with our returns policy below

Damaged on receipt:

Goods should be inspected immediately on receipt and you must notify the DJW Studio within 7 working days, by email, if the goods are damaged or do not match your order

Unwanted goods:

Inform us immediately and items must be posted back to us to arrive within 7 days of delivery for a full refund, there is an administration fee of £25 for the return of unwanted Works.  The costs of returning unwanted goods to us shall be borne by you

Upon receipt of the goods we will give you a full refund of the amount paid within 14 days of receipt by us, excluding postage/packing and administration  charges, as applicable, once we confirm the item is 'as sent'

Returns Policy

The rights to return the goods to us as referred to will not apply in the following circumstances:

  • In the event that the product has been used

  • The goods are not in original and undamaged condition ie. 'as sent'

  • The goods do not have all original packaging or not a fully saleable condition

  • The returned items are not received at DJW Studio within 7 days of delivery

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